Q&A Session

Here’s the answers to customer queries about PromptDog that seem quite prevalent recently:

Q: Can I purchase my PromptDog license without a credit card?

A: Yes, you can use a PayPal account to generate a one-time use credit card number that can be used to make the purchase.

Q: Is there a way to run the 2nd (talent) monitor fullscreen?

A: Yes . . . the talent window resizes automatically as you resize the operator window.

Q: I can’t use 2nd (talent) monitor because I’m getting a Windows error message that says the mirrorfont has not been installed. How do I fix this?

A: When PromptDog opens, it tries to install the special mirror font on your computer by saving it in a file in your Program Files. It’s like that your system is blocking the program from doing so because your user account does not have permission to write to that folder.

Restart your computer and logon as the Administrator. Right click your “Program Files” folder (usually in C: drive) and un-check the ‘read-only’ attribute.

Note: Permissions can cause the same problem on Mac OS X.

Q: In the system requirements, it says you need a reliable internet connection. Do I need to be connected to the net to run the program after purchasing a license?

A: No, you do not need to be connected to the internet to run PromptDog. Only when registering or purchasing the product.

Hope this helps. If you have questions of your own, please let us know via our contact form.

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